Failed to Aquire Information on the Driver and Software Check the Network Connection and Try Again

Z7_3054ICK0KGTE30AQO5O3KA30N0

hp-concentra-wrapper-portlet

Actions

HP Printers - 'Unsuccessful Network Installation' error (Windows)

When you attempt to install the full feature impress driver and software (HP Printer Assistant) for a wireless network, an Unsuccessful Network Installation fault message displays.

Restart the printer, router, and computer

Resolve any error states past restarting network-connected devices.

1. Turn off the printer.

2. Disconnect any USB or Ethernet cables from the printer. These connexion types can forbid the printer from connecting to the wireless network.

3. Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the string, and and so wait for the lights to display a connected status.

4. Restart the computer.

5. Turn on the printer.

Uninstall the HP printer software (Windows)

Uninstall HP printer software, and then remove the printer from your Devices list.

1. Disconnect the printer from the calculator or network.

2. In Windows, search for and open Add together or remove programs.

3. In the list of installed programs, click your HP printer name, then click Uninstall. If your printer name does non display, select HP Smart, and then click Uninstall.

4. If a User Account Command bulletin displays, click Aye.

5. Follow the instructions to complete the software removal, and so restart the computer.

6. In Windows, search for and open Command Panel.

7. Click Devices and Printers.

8. For each printer icon that represents the proper noun of your HP printer, right-click the icon, and then click Remove Device or Uninstall device.

   Note:

   If no printer icons display, the printer has already been removed.

The printer software and commuter is uninstalled.

Other related HP software might remain on the system. If you practise not desire a item software title, uninstall information technology from Add or remove programs.

Use HP Print and Scan Dr. (Windows)

Use HP Print and Scan Dr. on your Windows computer to help diagnose and fix printing and scanning issues.

1. Make sure newspaper is loaded in the main tray, and then turn on the printer.

3. On the welcome screen, click Starting time to select your printer and run the diagnostic.

4. If your printer is not found, click My product is non listed, so follow the instructions troubleshoot the connexion.

Repair Windows arrangement files

Use the Microsoft System File Checker (SFC) utility to repair damaged or decadent organization files.

1. Close all open programs and apps running in Windows.

2. Search Windows for command, right-click Command Prompt from the list of search results, and then select Run as Administrator.

3. Type sfc /scannow in the command prompt, and so printing Enter.

4. If a Windows Resources Protection constitute corrupt files and successfully repaired them message displays, reinstall the HP driver and software.

Other install methods to endeavour

One of the following installation methods might resolve the installation upshot.

Install the HP Smart app and gear up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows, and Mac to set up and employ your HP printer to impress, scan, copy, and to manage settings.

Do the following if you lot are setting up the printer on a Wi-Fi network.

• Place the printer and the computer or mobile device near the Wi-Fi router.

• Plow on Wi-Fi on your computer or mobile device and connect to your network. If the estimator is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connectedness during the setup.

• Enable Bluetooth on the computer or mobile device so that HP Smart tin can discover the printer during the setup.

• For Windows computers, plough on Windows Update to make sure Windows is always up to appointment.

• After installing HP Smart for iOS and Android, enable the mobile device location service and permit the app to use your location to detect the printer and offer solutions during setup.

1. If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thank you to continue.​

   Note:

   Disconnect from a Virtual Private Network (VPN) connexion before downloading.

2. If you are setting up HP Smart for the get-go time, you must create or sign in to an HP account to access all printer functions.

3. In HP Smart, click Add Printer or the plus sign to search for the printer, and so follow the instructions to consummate the setup.

   If your printer is not found, keep to the side by side step.

4. Restore Wi-Fi setup mode.

   • Almost printers with a touchscreen display or bill of fare: Open up the Wireless or Setup menu, select Network setup or Settings, and and so select Restore Network Settings.

   • Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.

5. Inside two hours, restart the printer, close then re-open HP Smart, and then attempt calculation the printer once again.

Install the printer past calculation a new TCP/IP port

Add a new TCP/IP port with the Devices and Printers app in Windows to install the printer.

1. Plow on the printer.

2. Search Windows for command panel, and then select Control Console from the list of results.

3. Click Hardware and Sound, and so click Devices and Printers.

4. Click Add a printer.

   

5. If available, click Add together a network, wireless or Bluetooth printer.

6. Click The printer that I want isn't listed.

7. Select Add a printer using TCP/IP address or hostname, and then click Next.

8. Select TCP/IP Device in the Device type drop-downwards menu.

9. Type the printer IP address in the Hostname or IP address box.

10. Remove the pick from Query the printer and automatically select the driver to utilize, and so click Next.

    

11. On the Install the printer driver window, click Windows Update.

12. After the update completes, select HP in the Manufacturer list, select your printer in the Printers list, and so click Next.

Install the printer using a Universal Print Commuter (LaserJet printers)

Downloading and installing a Universal Print Commuter (UPD) might resolve the wireless install error for LaserJet printers.

1. Plough on the printer.

3. Click Download next to Driver-Universal Print Driver.

4. When the download completes, open up the file and follow the instructions.

Contact HP Customer Support

If the previous steps did non resolve your result, contact HP Client Back up for further assistance.

2. Enter your product series number to view warranty condition and to change your location, if necessary.

3. Select a support option. If you are in Asia Pacific, you will exist directed to a local service centre in your area.

joyceolecove.blogspot.com

Source: https://support.hp.com/ro-en/document/ish_2953446-1497774-16

Share this post